Terms and Conditions

Last Updated: 24/06/2026

1. Introduction and Acceptance of Terms

1.1 About SokoMix

SokoMix (the “Platform”) is an online platform operated at www.sokomix.com, comprising two integrated services: a digital news and lifestyle blog (the “Blog”), accessible at the root domain, and a free classifieds marketplace (the “Classifieds”), accessible at sokomix.com/app/. SokoMix is operated by Surrey Support Services, a business operating in Nairobi, Kenya (hereinafter referred to as “SokoMix”, “we”, “us”, or “our”).

Our mission is to be Kenya’s most trusted destination for news, market insights, and peer-to-peer trade — a platform built for all Kenyans, offering premium content and a fast, honest marketplace in one place.

1.2 These Terms of Service

These Terms and Conditions (the “Terms”) govern your access to and use of the SokoMix Platform, including the Blog and the Classifieds, whether as a visitor, a registered Member, a Seller, or a Buyer. These Terms form a legally binding agreement between you and SokoMix.

By accessing or using any part of the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and Cookie Policy, which are incorporated by reference. If you do not agree with any part of these Terms, you must not use the Platform.

1.3 Who These Terms Apply To

These Terms apply to all users of the Platform, including:

• Visitors: any person who browses the Blog or Classifieds without registering
• Members: any person who creates a registered account on the Platform
• Sellers: registered Members who post listings on the Classifieds
• Buyers: any person who browses listings and contacts Sellers, whether or not registered
• Advertisers and Sponsors: businesses that purchase advertising placements or sponsored content on the Blog or Classifieds

1.4 Age Requirement

You must be at least 18 years of age to register an account, post a listing, purchase a promotion, or engage in any transaction on the Classifieds. You must be at least 13 years of age to browse the Blog or access any publicly visible part of the Platform. By using the Platform, you represent and warrant that you meet the applicable age requirement.

If you are under 18 and we become aware of this, we reserve the right to suspend or terminate your account immediately and remove any listings associated with your account. If you are a parent or guardian who believes a minor has registered an account, please contact us immediately at mail@sokomix.com.

1.5 Capacity to Contract

By agreeing to these Terms, you represent that you have full legal capacity to enter into a binding contract under the laws of Kenya. If you are entering into these Terms on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms, and “you” shall refer to that entity.

1.6 Modifications to These Terms

SokoMix reserves the right to amend, update, or replace these Terms at any time. When we make material changes, we will:

• Post the revised Terms on this page with an updated “Last Updated” date
• Send a notification to registered Members’ email addresses where reasonably practicable

Your continued use of the Platform after the revised Terms have been posted constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using the Platform and may close your account.

2. Definitions

The following definitions apply throughout these Terms:

“Account” means a registered user profile on SokoMix, created upon successful completion of the registration process.

“Active Listing” means a listing that has been approved, is publicly visible, has not expired, and has not been marked as Sold.

“Blog” means the digital news and lifestyle publication at www.sokomix.com, covering topics including finance, real estate, business, politics, lifestyle, and entertainment.

“Boost” or “Promotion” means a paid feature that enhances the visibility of a Listing, including Featured Listing, Top Ad, and Bump (when available).

“Bump” means a paid promotion that re-floats a Listing to the top of its category feed and search results, as if newly posted. Bump will be available in a future product release.

“Buyer” means any person who browses Listings and contacts a Seller with the intent to purchase goods or services.

“Classifieds” means the peer-to-peer marketplace located at sokomix.com/app/, where registered Members may post and browse Listings.

“Content” means all text, images, photos, video, audio, data, and other material posted, uploaded, or submitted to the Platform by any user.

“Expired Listing” means a Listing whose 90-day active period has elapsed and which is no longer publicly visible.

“Featured Listing” means a paid Boost that displays a Listing in the Featured section on category pages and the Classifieds homepage.

“Governing Law” means the laws of the Republic of Kenya as specified in Section 21.

“Listing” means an advertisement posted by a Seller on the Classifieds, describing goods or services available for purchase, hire, or exchange.

“Member” means a natural person or business entity that has successfully registered an account on the Platform.

“Platform” means the entire SokoMix website and all its features, including the Blog and the Classifieds, accessible at www.sokomix.com.

“Renewal” means the free action of extending an Expired or near-expired Listing’s active period by a further 90 days without re-floating it in search results.

“Seller” means a registered Member who posts one or more Listings on the Classifieds.

“Services” means all features, tools, and functionality offered by SokoMix through the Platform, including content publishing, listing management, messaging, and paid promotions.

“Sold Listing” means a Listing that has been marked as sold by the Seller through the “Mark as Sold” function.

“Top Ad” means a paid Boost that pins a Listing to the top of its category feed for the duration of the purchased package.

“Transaction” means any agreement, whether formal or informal, entered into between a Seller and a Buyer for the purchase, hire, exchange, or other acquisition of goods or services advertised on the Classifieds.

“User Content” means any Content submitted to the Platform by a user, including Listing text, images, profile information, and messages.

3. Account Registration and Security

3.1 Eligibility to Register

Account registration is open to any individual who is at least 18 years of age and resides anywhere in the world, though SokoMix’s primary user base is in Kenya. Businesses and traders registered under Kenyan law may also register an account to post Listings in a commercial capacity. Accounts may not be registered by individuals who have previously been suspended or permanently banned from the Platform.

3.2 Registration Process

To create an account, you must:

• Provide a valid, active email address
• Choose a secure password
• Provide your full name (or business trading name)
• Provide a valid Kenyan mobile phone number for verification
• Complete the Cloudflare Turnstile human-verification check
• Confirm your email address by clicking the verification link we send you

You may not register using a temporary, disposable, or anonymising email address for the purpose of circumventing verification. All information provided during registration must be truthful, accurate, and current.

3.3 Mobile Number Verification

A valid Kenyan mobile number is required to activate certain features, including posting Listings and purchasing Boost packages. Your mobile number may be displayed on your Listings as a contact method. By providing your number, you consent to SokoMix and, where applicable, other users contacting you at that number in connection with your Listings.

3.4 Profile Completion

After registration, you are encouraged to complete your seller profile, including your profile photo, a short bio, your location (county), and contact preferences. Profile completion unlocks the full range of Seller features. Certain features, including posting a Listing and purchasing a Boost, may require a minimum level of profile completion. SokoMix will indicate which fields are required before enforcing access restrictions.

3.5 One Account Per Person

Each natural person or business entity may hold only one active account on the Platform. Multiple accounts held by the same individual for the purpose of evading moderation, creating false listings, or gaining unfair visibility are prohibited. SokoMix reserves the right to merge or terminate duplicate accounts without notice.

3.6 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You must:

• Choose a strong, unique password for your SokoMix account
• Not share your password with any third party
• Log out of your account when using a shared or public device
• Notify us immediately at mail@sokomix.com if you suspect any unauthorised access to your account

SokoMix will never ask for your password in any email, message, or phone call. Any communication claiming to be from SokoMix and asking for your password should be treated as fraudulent and reported to us immediately.

3.7 No Account Transfer

Your account is personal to you. You may not sell, transfer, assign, or otherwise grant access to your account to any other person or entity. Listings posted under your account remain your responsibility even if you claim to have transferred access.

3.8 Updating Your Information

You must keep your account information current. If your email address, mobile number, or business details change, you are responsible for updating them promptly in your account settings. SokoMix is not liable for failed communications resulting from outdated contact information.

3.9 User-Initiated Account Closure

You may close your account at any time by contacting us at mail@sokomix.com or through your account settings. Upon closure:

• Your Active Listings will be removed from public view
• Your profile will no longer be publicly accessible
• Your message history may be retained for a period required by law
• Any active Boost at the time of closure will not be refunded
• Records required for legal, tax, or audit purposes may be retained in accordance with our Privacy Policy

3.10 Prohibited Account Activity

The following account activities are strictly prohibited:

• Registering under a false name or impersonating another person, business, or public figure
• Creating accounts using automated bots or scripts
• Registering a new account after being permanently banned
• Using an account to test, probe, or attack our security systems
• Using multiple accounts to mass-report legitimate users or listings
• Using an account to harvest other users’ contact information for commercial purposes outside the Platform

4. The Blog: Terms of Use

4.1 Purpose and Nature of Blog Content

The SokoMix Blog is a digital publication covering news and analysis relevant to Kenyan audiences, with a focus on personal finance, real estate, business, entrepreneurship, politics, lifestyle, and entertainment. Content is produced by the SokoMix editorial team and/or commissioned contributors.

The Blog is intended to inform, educate, and entertain. It operates as a journalistic and editorial platform, not as a professional advisory service. Our content is designed to be timely and relevant, but it is not exhaustive, and it is not tailored to any individual reader’s circumstances.

4.2 Disclaimer — No Professional or Financial Advice

Nothing on the SokoMix Blog constitutes professional financial, investment, legal, medical, tax, or other specialised advice. This applies to all articles, regardless of topic, including but not limited to:

• Articles about mortgage products, loans, M-Pesa services, or savings vehicles
• Articles about buying land, property, or real estate in Kenya
• Articles about investing in stocks, SACCOs, unit trusts, or cryptocurrency
• Articles about starting or running a business in Kenya
• Articles about legal rights, court processes, or government regulations

Readers are strongly advised to consult a qualified professional before making any financial, legal, or business decision. SokoMix accepts no liability for any loss, expense, or consequence arising from a reader’s reliance on the content of the Blog.

4.3 Accuracy and Currency of Information

SokoMix makes reasonable efforts to ensure that Blog content is accurate at the time of publication. However:

• Prices, interest rates, exchange rates, and market conditions fluctuate and may have changed since publication
• Laws, regulations, and government policies in Kenya are subject to change
• Third-party data cited in articles may not have been independently verified by SokoMix
• Historical articles are not routinely updated to reflect changed circumstances

Readers are responsible for verifying the currency and applicability of any information before acting on it. The publication date on each article should be consulted as a guide to its likely currency.

4.4 Copyright and Reproduction of Blog Content

All original editorial content on the SokoMix Blog — including articles, headlines, introductions, photography, illustrations, infographics, and layout — is protected by copyright under the Kenya Copyright Act, 2001 (Cap 130) and, where applicable, international copyright conventions.

You may:

• Read and share links to Blog articles freely
• Quote brief extracts (not exceeding one or two paragraphs) in commentary, criticism, or academic work, provided full attribution and a link to the source article are included

You may not:

• Reproduce, republish, or redistribute entire articles or substantial portions thereof, in any medium, without SokoMix’s prior written consent
• Scrape Blog content programmatically for commercial purposes
• Use SokoMix article content to train artificial intelligence or machine learning models without an express licence
• Remove copyright notices or attribution from any SokoMix content

Requests for syndication or content licensing should be directed to mail@sokomix.com.

4.5 External Links

Blog articles may include links to external websites operated by third parties. Such links are provided for the reader’s convenience and do not constitute an endorsement of the linked site or its content. SokoMix has no control over external sites and accepts no responsibility for their content, accuracy, privacy practices, or availability.

4.6 User Comments (When Enabled)

SokoMix may enable reader comments on Blog articles from time to time. If comments are enabled:

• You must be a registered Member to comment
• Comments must be respectful, on-topic, and lawful
• You must not post defamatory, harassing, threatening, or discriminatory comments
• You must not post spam, promotional content, or links to third-party websites without SokoMix’s consent
• You must not post false statements of fact about any person or organisation

SokoMix is not liable for the content of user comments but reserves the right to moderate, edit, or remove any comment at any time without notice. Persistent violations of commenting standards may result in account suspension.

4.7 Newsletter and Subscription Terms (When Available)

SokoMix may offer an email newsletter or WhatsApp channel update service. Subscription is voluntary and explicitly opt-in. By subscribing, you consent to receiving editorial content, curated listings, and, occasionally, sponsored messages. You may unsubscribe at any time using the unsubscribe link in any newsletter or by contacting us at mail@sokomix.com. We will process your unsubscribe request within a reasonable time. Continued receipt of messages while a request is being processed does not constitute a breach of these Terms.

5. Advertising and Commercial Content on the Blog

5.1 Overview

SokoMix’s Blog monetisation model includes several forms of commercial content: third-party display advertising (including via Google AdSense), affiliate marketing, sponsored editorial content, and direct banner advertising from Kenyan businesses. SokoMix is committed to maintaining transparency with its readers and clearly distinguishing between commercial and editorial content.

5.2 Display Advertising (Google AdSense and Direct Partners)

Display advertisements are shown on Blog pages, including article pages, category pages, and the homepage. Ads may be served by Google AdSense or directly by Kenyan businesses that have purchased ad placements from SokoMix.

No endorsement: The appearance of an advertisement on SokoMix does not constitute our endorsement of the advertised product, service, or organisation.

Third-party content: SokoMix does not control the content of ads served by Google AdSense. Ad content is governed by Google’s advertising policies. We encourage readers who encounter inappropriate or misleading ads to use the “Ad Choices” or “Why this ad?” options built into Google-served ads.

Ad targeting: Google AdSense may use cookies and your browsing history to serve personalised ads. You may opt out of personalised ads via your Google Ad Settings. For more information, refer to our Privacy Policy and Google’s Privacy Policy.

Editorial independence: Advertisers do not have any influence over editorial decisions, article topics, or the opinions expressed in SokoMix articles.

5.3 Affiliate Marketing

Some articles on the SokoMix Blog contain affiliate links. If you click an affiliate link and subsequently make a qualifying purchase from the linked merchant, SokoMix may earn a commission at no additional cost to you.

Articles containing affiliate links will include a disclosure notice, either at the top of the article or at the relevant point in the text. Affiliate relationships do not influence the content of articles, the items recommended, or the editorial positions taken by SokoMix. Our recommendations are based on genuine research and editorial judgement.

SokoMix is not responsible for the products, services, pricing, or customer service of affiliate merchants. Any complaint or dispute regarding an affiliate purchase should be directed to the merchant concerned.

Affiliate programmes used by SokoMix may include those operated by Jumia Kenya, Kilimall, Kenyan banks and financial institutions, web hosting companies, and other relevant businesses. This list is not exhaustive and is subject to change.

5.4 Sponsored and Native Content

SokoMix may publish articles commissioned and paid for by businesses, brands, or organisations. These articles are commonly referred to as “sponsored content”, “advertorials”, or “native advertising”.

All sponsored content will be clearly labelled with a notice such as “Sponsored”, “Advertorial”, or “Paid Partnership” at the top of the article. Sponsored articles are subject to SokoMix’s editorial quality standards. SokoMix will not publish sponsored content that contains factually misleading statements, makes unsubstantiated claims, or could harm readers. Sponsors do not have any editorial control over non-sponsored content published by SokoMix.

Readers should treat sponsored content with the same critical evaluation they would apply to any advertising material. SokoMix is not responsible for the accuracy of claims made in sponsored content beyond what our editorial review identifies; sponsors bear primary responsibility for the truthfulness of their sponsored articles.

5.5 Direct SME Banner Advertising

Local businesses may purchase banner ad placements directly on the SokoMix Blog. Such placements are available on a fixed-term or impression-based basis, subject to availability and current pricing on our Advertise With Us page.

Advertisers must comply with SokoMix’s advertising standards and Kenyan law. SokoMix reserves the right to reject, modify, or remove any banner advertisement that violates our standards, contains false information, promotes illegal products or services, or is otherwise offensive or inappropriate. No refunds will be issued for placements that are removed due to advertiser non-compliance with these standards.

5.6 Classifieds Category Sponsorships

Businesses may sponsor specific Classifieds categories (for example, Real Estate, Vehicles, or Electronics). Category sponsorship is a commercial arrangement that grants the sponsor brand visibility within the sponsored category. It does not confer upon the sponsor any editorial control over category pages, any influence over moderation decisions within the sponsored category, or any preferential listing placement beyond agreed brand placement.

6. The Classifieds Marketplace: General Terms

6.1 SokoMix as a Neutral Marketplace Platform

SokoMix operates the Classifieds as a neutral technology platform that enables private individuals and businesses to connect with each other for the purpose of buying and selling goods and services. SokoMix is not a party to any Transaction between Sellers and Buyers.

This means:

• SokoMix does not buy, own, inspect, evaluate, verify, certify, store, or ship any item listed on the Classifieds
• SokoMix does not act as an agent, broker, or intermediary for any Transaction
• SokoMix does not hold funds in escrow or process payments between users
• SokoMix does not guarantee the completion, quality, legality, safety, or outcome of any Transaction
• SokoMix does not provide any warranty on any item or service listed on the Classifieds

Buyers and Sellers contract directly with each other. SokoMix’s role is limited to providing the technology infrastructure that makes introductions possible. Each party to a Transaction assumes full responsibility for the risks inherent in that Transaction.

6.2 Who May Post Listings

Any registered Member whose account is in good standing and whose profile meets the minimum required completion level may post Listings on the Classifieds. By posting a Listing, you confirm that you:

• Are at least 18 years of age
• Are either the owner of the item or service, or are authorised to sell or offer it on behalf of the owner
• Are not acting as an unlicensed agent or broker in a sector where Kenyan law requires licensing (for example, real estate or financial services)
• Are posting the Listing in good faith with a genuine intention to sell, rent, or provide the advertised item or service

6.3 Free Listings

SokoMix currently offers listing at no cost to any registered Member. Specifically:

• There is no per-listing fee
• There is no limit on the number of Listings a Member may post (subject to Section 7.6 on duplicate listings and to general fair use)
• All free Listings receive standard placement in category feeds and search results, ranked by recency (most recently posted first, unless a Boost alters placement)

SokoMix reserves the right to introduce listing fees in the future. Any such change will be communicated to Members with at least 30 days’ notice and will not be applied retroactively to Listings already posted.

6.4 Listing Expiry — 90-Day Policy

Each Listing is active for a period of 90 calendar days from the date and time of initial submission. At the end of 90 days, the Listing automatically expires. An expired Listing:

• Is removed from all public-facing category feeds, search results, and the homepage
• Is no longer visible to Buyers
• Remains accessible to the Seller in their My Listings dashboard
• Is not permanently deleted and may be renewed (see Section 6.5)

SokoMix will attempt to send an expiry reminder to the Seller’s registered email address before expiry, but cannot guarantee delivery. The Seller is ultimately responsible for monitoring their Listings’ expiry dates. SokoMix accepts no liability for loss of enquiries or business resulting from a Listing’s expiry.

6.5 Listing Renewal — Free and In-Place

A Seller may renew an Expired Listing at no charge using the “Renew” function in their My Listings dashboard. Renewal:

• Extends the Listing’s expiry date by a further 90 calendar days
• Restores the Listing to public visibility in category feeds and search results
• Does not alter the Listing’s position in the category feed; it is not treated as a newly posted Listing and will not re-float to the top of results
• Does not update the original posting date for the purposes of search ranking

Re-floating to the top of results requires a paid Bump promotion (see Section 10.4), which is the only mechanism by which a Listing’s position can be reset to the top of its category feed.

6.6 Marking a Listing as Sold

Sellers are strongly encouraged — and may from time to time be required — to mark a Listing as Sold promptly upon completion of a Transaction. When a Listing is marked as Sold:

• It displays a “Sold” badge visible to any user who accesses the Listing
• It is removed from active category feeds and search results
• The Seller should not continue to accept or respond to new enquiries about the item

Marking a Listing as Sold is an in-place update and does not constitute confirmation by SokoMix that a Transaction has been completed or that the item was genuine. It is solely a signal from the Seller. Repeatedly failing to mark Listings as Sold after a Transaction is completed is a violation of these Terms and may result in moderation action.

7. Listing Content Standards

7.1 The Core Requirement: Accuracy and Honesty

Every Listing on SokoMix must accurately and honestly describe the item or service being offered. This is the single most important standard on the Classifieds. Listings must:

• Describe the item or service as it actually is, including any faults, damage, or wear
• State the asking price clearly (or clearly indicate if the price is negotiable)
• Accurately state the item’s location (county and town)
• Provide at least one valid, working contact method (phone number, WhatsApp, or in-platform message)
• Use photographs of the actual item being sold (see Section 7.5)

Misleading, exaggerated, or deceptive Listings are prohibited, including:

• Advertising an item at a low price to attract enquiries (“bait and switch”) and then offering a different, more expensive item upon contact
• Describing a used item in “excellent” or “new” condition when it has visible damage or significant wear
• Inflating the price of an item under the guise of a “sale” or “discount”
• Advertising an item that has already been sold, for the purpose of collecting contact information

7.2 Permitted Listing Categories

SokoMix accepts Listings in the following general categories, subject to the restrictions in Section 7.3:

• Electronics and Gadgets: phones, computers, tablets, TVs, accessories
• Vehicles: cars, motorcycles, matatus, trucks, tuk-tuks, bicycles, spare parts and accessories
• Real Estate: land for sale, residential property for sale or rent, commercial property, bedsitters, single rooms
• Home and Garden: furniture, appliances, tools, fixtures
• Fashion and Apparel: clothing, shoes, jewellery, watches
• Agriculture: seeds, fertiliser, livestock, farm equipment, fresh produce
• Business Equipment: machinery, commercial furniture, office equipment, stock
• Services: skilled trades (plumbing, electrical, carpentry), professional services (accounting, legal, design), freelance services
• Jobs and Employment: genuine job vacancies from verifiable employers
• Education: tutors, driving schools, online courses, educational materials
• Events: tickets, venue hire
• Other categories as added by SokoMix from time to time

7.3 Absolutely Prohibited Items and Services

The following categories of items and services may never be listed on SokoMix under any circumstances. Posting a prohibited Listing is a serious violation that will result in immediate Listing removal and may result in account suspension or permanent termination.

Weapons and Dangerous Materials

• Illegal firearms, ammunition, and firearm components
• Explosives, detonators, or substances capable of being used to cause explosions
• Knives or other weapons subject to licensing restrictions under Kenyan law
• Chemical, biological, or radiological materials

Narcotics and Controlled Substances

• Illegal drugs and narcotics, including cannabis, heroin, cocaine, and khat (miraa) offered outside lawful trade contexts
• Drug paraphernalia
• Prescription medicines or controlled pharmaceuticals without appropriate regulatory approval

Stolen and Counterfeit Goods

• Items that are, or that the Seller has reason to believe may be, stolen
• Counterfeit goods: clothing, electronics, accessories, software, or any other items bearing fake brand names or trademarks
• Pirated software, films, music, or other intellectual property

Human Exploitation

• Listings that facilitate human trafficking, forced labour, sexual exploitation, or debt bondage in any form
• Any service that involves the offering or procurement of sexual services in exchange for payment
• Listings that could be used to recruit victims of exploitation under the guise of legitimate jobs

Wildlife and Protected Species

• Any listing involving the sale, trade, or possession of protected wildlife species or products derived from them, including ivory, rhino horn, skins, or live protected animals, in violation of the Wildlife Conservation and Management Act, 2013

Financial Fraud and Scams

• Pyramid and Ponzi schemes
• Multi-level marketing arrangements presented as employment opportunities
• Offers of loans without verifiable lender credentials
• Investment schemes promising unrealistic returns
• Advance-fee fraud schemes of any kind

Illegal Gambling

• Online gambling services not licensed by the Betting Control and Licensing Board of Kenya

Obscene and Harmful Content

• Sexually explicit material of any kind
• Any content that sexualises minors, in any form whatsoever (zero tolerance; such content will be reported to the relevant authorities)

Sanctioned and Restricted Items

• Items subject to embargo, sanctions, or trade restrictions under Kenyan or international law
• Prescription medicines, medical devices, or health supplements making unlawful therapeutic claims

7.4 Restricted Listings (Category-Specific Requirements)

Certain categories of Listings are permitted but subject to additional requirements:

Vehicles: Listings must include the vehicle’s registration number (number plate), year of manufacture, and mileage. Sellers must ensure they have the legal right to sell the vehicle and that there are no outstanding finance charges (logbook loans) against it that have not been disclosed to the Buyer.

Real Estate: Sellers must be either the owner of the property or a licensed estate agent. Listings for land must disclose the title deed type (Freehold, Leasehold, etc.) where known. SokoMix strongly recommends that all real estate transactions be conducted through a qualified advocate.

Financial Products and Investment Opportunities: Any Listing involving the offer of financial products — including loans, investment schemes, or insurance — must comply with the Capital Markets Authority (CMA) regulations and Sacco Societies Regulatory Authority (SASRA) rules where applicable. Listings by unregulated lenders or investment brokers are prohibited.

Services by Regulated Professionals: Lawyers, accountants, doctors, and other regulated professionals must hold and maintain the required licences to practise in Kenya. Listing on SokoMix does not exempt you from your professional regulatory obligations.

Food and Perishables: Sellers of food products must comply with the Kenya Food, Drugs and Chemical Substances Act and any applicable Kenya Bureau of Standards (KEBS) requirements.

7.5 Listing Photos and Media

Photographs significantly improve the quality of Listings and the trust between Sellers and Buyers. The following rules apply to all Listing images:

• Photos must depict the actual item being sold, taken by the Seller or their representative
• Photos must be current and accurately represent the item’s present condition
• You may not use stock photography, screenshots from manufacturer websites, or images sourced from other selling platforms
• Watermarks, branding, or logos from competitor platforms must not appear in Listing photos
• Images must not contain nudity, violence, offensive symbols, or any other content that would violate these Terms
• Images must not contain visible personal identifying information such as national ID documents, bank cards, or passports

SokoMix reserves the right to remove or reject Listings where photos do not meet these standards, without liability for any loss to the Seller.

7.6 Duplicate Listing Prohibition

Posting more than one Listing for the same item or service at the same time is prohibited. Duplicate Listings are commonly used to gain unfair visibility in search results, which degrades the experience for other Sellers and Buyers. Any duplicate Listings identified will be removed; if duplicate posting is habitual, the Member’s account may be restricted.

If you wish to gain better visibility for your Listing, the appropriate mechanism is a paid Boost (see Section 10), not duplication.

7.7 Maintaining Your Listings

Sellers are responsible for keeping their Listings current and accurate. You should:

• Update your Listing if the price, condition, or availability of the item changes
• Remove or mark your Listing as Sold promptly once a Transaction is completed
• Respond to Buyer enquiries in a reasonable time (within 48 hours where possible)

A pattern of inaccurate, stale, or abandoned Listings is a violation of these Terms.

8. Seller Obligations

8.1 Honesty and Good Faith

Sellers must conduct themselves with honesty and good faith at all times, both in the content of their Listings and in all communications with Buyers. This includes:

• Being truthful about the origin, age, condition, and provenance of items
• Not misrepresenting the value of an item or creating artificial urgency unless genuinely accurate
• Not claiming an item is unused or in “original condition” unless that is factually true
• Not using the Platform to collect Buyer contact information under false pretences

8.2 Communication with Buyers

Sellers must:

• Respond to genuine Buyer enquiries within a reasonable timeframe (48 hours is the suggested standard)
• Communicate clearly and honestly about the item’s availability, price, and condition
• Notify Buyers promptly if an item has been sold to someone else before their enquiry was resolved
• Not ignore or “ghost” Buyers who have made a good-faith offer or arranged a viewing

8.3 Honouring Agreed Terms

If a Seller agrees to sell an item to a Buyer at a particular price and on particular terms, they are expected to honour that agreement. SokoMix recognises that informal negotiations over a marketplace platform may not constitute legally binding contracts in every case; however, repeated withdrawal from agreed deals without reasonable cause is a violation of the spirit of these Terms.

8.4 Compliance with Kenyan Law

Sellers bear full responsibility for ensuring that their Listings and Transactions comply with all applicable Kenyan laws, including but not limited to the Sale of Goods Act (Cap 31), the Consumer Protection Act, 2012, and Kenya Revenue Authority requirements relating to tax obligations on business income. SokoMix does not provide tax or legal advice and is not responsible for any Seller’s failure to comply with their legal obligations.

8.5 After-Sale Obligations

Once a Transaction is completed, a Seller is expected to:

• Mark the Listing as Sold within a reasonable time
• Honour any representations made in the Listing or during negotiations (for example, if a warranty was promised)
• Cooperate with the Buyer in good faith if a dispute arises about the condition of the item

8.6 Non-Use of Classifieds for Prohibited Purposes

Sellers may not use the Classifieds for:

• Mass unsolicited commercial messaging to other users
• Building a contact database from Buyer enquiries for off-platform marketing purposes
• Recruiting Buyers into schemes unrelated to the Listing (such as MLM or investment schemes)
• Market research or competitor intelligence gathering at scale

9. Buyer Obligations and Safety

9.1 Due Diligence Before Any Transaction

SokoMix does not verify the identity of Sellers or the authenticity, condition, or legal status of any listed item. Buyers are solely responsible for conducting their own due diligence before entering into any Transaction. We strongly recommend that you:

• Verify the Seller’s identity before paying any money (ask for a name, national ID, or business registration where appropriate)
• Inspect physical items in person before making payment
• Conduct viewings in a safe, public location — never at an isolated location suggested by a stranger
• Ask for a receipt or written acknowledgement of any payment made

If you are purchasing high-value items (land, vehicles, business assets), you should engage a qualified professional (advocate, land surveyor, vehicle inspector) to assist with due diligence.

9.2 Fraud Awareness and Safe Transaction Practices

Online marketplace fraud is a reality, and SokoMix works to prevent it — but Buyers must remain vigilant. Common fraud tactics in Kenyan online markets include:

Advance fee fraud: a Seller requests payment or a deposit before you view the item, and then disappears. Never pay in advance for an item you have not inspected in person.

Too-good-to-be-true pricing: items priced far below market value are frequently either stolen, counterfeit, or non-existent.

Counterfeit goods: particularly common in electronics, clothing, and spare parts. If you are buying an expensive branded item, insist on viewing the original packaging and receipt where available.

Impersonation of SokoMix: SokoMix will never contact you to request payment, mediate a Transaction, or transfer money on your behalf. Any communication claiming to be from SokoMix and requesting payment should be treated as a scam and reported to us immediately at mail@sokomix.com.

Fake property listings: real estate fraud is common in Kenya. Never pay a deposit on property without verified title documentation and the involvement of a registered advocate.

9.3 Prohibited Buyer Conduct

Buyers must not:

• Contact Sellers for purposes unrelated to the listed item or service
• Systematically collect Seller contact information for off-platform commercial use
• Harass, threaten, or intimidate Sellers, including after a Transaction is declined
• Make offers in bad faith with no genuine intention to complete a purchase
• Impersonate another Buyer or a SokoMix representative during negotiations
• Use the in-platform messaging system to send spam, phishing links, or malware

10. Paid Promotion Packages

10.1 Overview

SokoMix offers paid Boost packages that increase the visibility of a Seller’s Listing beyond standard organic placement. Boosts allow Sellers who want greater exposure to pay for enhanced positioning in category feeds, search results, and the homepage. Boosts do not affect the outcome of Buyer–Seller negotiations and do not constitute any endorsement of the Seller or their item by SokoMix.

10.2 Featured Listing

A Featured Listing is displayed in a dedicated “Featured” section on the relevant category page and on the Classifieds homepage. Featured Listings are visually distinguished from standard Listings by a “Featured” badge and remain in the Featured section for the full duration of the purchased package.

10.3 Top Ad

A Top Ad pins the Listing to the top of its category feed for the duration of the purchased package. Top Ad Listings appear above all other standard and renewed Listings in the category. Top Ad placement is category-specific; purchasing a Top Ad in “Vehicles” does not affect placement in other categories.

10.4 Bump (Coming Soon)

The Bump package re-floats an existing Listing to the top of its category feed as if it were newly posted. Unlike the Featured Listing and Top Ad (which maintain elevated placement for the package duration), Bump is a one-time action that resets the Listing’s position at the moment of purchase. After a Bump, the Listing’s position will descend organically as new Listings are posted above it. Bump will be made available in a future product release and will be subject to its own pricing at that time.

10.5 Boost Eligibility

The following Listings are not eligible for a Boost:

• Expired Listings (the Listing must be renewed before a Boost can be purchased)
• Sold Listings
• Listings that have been suspended or placed under review by SokoMix
• Listings to which the same Boost type is already applied and currently active

Sellers may not purchase a Featured Listing Boost on a Listing that already has an active Featured Listing. Any attempt to purchase a duplicate Boost will be identified during checkout and the option will be unavailable.

10.6 Pricing

Current Boost pricing is displayed on the SokoMix Promote page and at the point of checkout. All prices are stated in Kenyan Shillings (KSh) inclusive of any applicable taxes. SokoMix reserves the right to change Boost pricing at any time. A price change does not affect a Boost that has already been purchased and activated; the Seller will receive the Boost for its full purchased duration at the price originally paid.

10.7 Payment Methods

Boost payments are accepted via:

• M-Pesa (Lipa Na M-Pesa): Safaricom’s mobile money platform. Pay via Paybill or Buy Goods as prompted at checkout.
• Card: Visa and Mastercard via Paystack, a PCI-DSS compliant payment gateway.

SokoMix does not accept cash, bank transfers, or any offline payment arrangement for Boost purchases. Payment must be successfully confirmed before a Boost is activated. SokoMix is not responsible for delays caused by mobile network issues, Paystack system downtime, or other external payment processing failures.

10.8 Boost Activation

A Boost is activated upon receipt of payment confirmation from the payment processor. In most cases, activation is immediate or within a few minutes. If a Boost has not been activated within 24 hours of a confirmed payment, please contact support at mail@sokomix.com with your payment confirmation details.

10.9 No-Refund Policy

All Boost payments are non-refundable once the Boost has been activated. This applies regardless of:

• Whether the Listing generates the expected level of enquiries
• Whether the Listing is subsequently removed due to a policy violation
• Whether the Seller decides to withdraw the Listing during the Boost period
• Whether the Seller’s account is terminated during the Boost period due to a violation of these Terms

Exception: if a technical error attributable solely to SokoMix prevents a Boost from functioning as described (for example, a Featured Listing that never appears in the Featured section due to a confirmed platform bug), SokoMix will, at its sole discretion, either extend the Boost duration to compensate or issue a credit toward a future Boost. This is the sole remedy available in such circumstances.

10.10 SokoMix’s Right to Modify or Discontinue Packages

SokoMix may introduce new Boost packages, modify existing packages, or discontinue any package at any time. Where a package is discontinued, any active paid Boosts of that type will continue for their remaining purchased duration. SokoMix will not be liable for any loss resulting from the discontinuation of a Boost package beyond fulfilling the remaining duration of an already-purchased Boost.

11. Messaging and Communications

11.1 In-Platform Messaging

SokoMix provides an in-platform messaging system (“Inbox”) that allows Buyers to send messages to Sellers through the Classifieds, and for Sellers to reply. The Inbox is designed to facilitate introductions between Buyers and Sellers. All messages are sent directly between users; SokoMix is not a party to the conversation.

SokoMix does not read, review, or verify the content of messages between users as a matter of routine. However, SokoMix reserves the right to access message content where necessary for platform safety, fraud investigation, responding to a legal or law enforcement request, or investigating a reported policy violation.

11.2 Contact Information on Listings

Sellers may include their mobile phone number, WhatsApp number, or both on their Listings as an alternative means of contact. By displaying this information on a public Listing, the Seller consents to Buyers contacting them through those channels in connection with the Listing. SokoMix is not responsible for communications that occur outside the Platform’s Inbox.

11.3 Prohibited Messaging Conduct

The following messaging conduct is prohibited and may result in account suspension or termination:

• Sending spam, unsolicited marketing messages, or bulk messages to multiple users
• Sharing links to phishing websites, malware, or fraudulent payment pages
• Making threats, using abusive language, or harassing other users
• Impersonating SokoMix staff or other users
• Attempting to manipulate the other party into an unsafe payment method
• Soliciting personal financial information (bank account numbers, M-Pesa PINs) under any pretext

11.4 No Guarantee of Message Delivery

SokoMix’s Inbox is provided on a best-efforts basis. SokoMix does not guarantee that messages will be delivered, read, or responded to, and is not liable for missed communications resulting from technical failures, spam filtering, or a user’s failure to check their Inbox.

11.5 Transactional Emails

SokoMix will send automated transactional emails to Members at their registered email address, including account registration confirmation, listing submission and approval notifications, listing expiry reminders, Boost activation confirmations and payment receipts, password reset links, and account suspension or moderation notices. Members are responsible for ensuring their registered email address is current and that SokoMix emails are not filtered into a spam folder.

11.6 Newsletter and Marketing Communications

SokoMix may offer a newsletter, email digest, or WhatsApp channel update service. These communications are separate from transactional emails and are entirely optional. To receive them, you must explicitly opt in. You may withdraw your consent at any time by clicking the unsubscribe link in any such communication or by contacting us at mail@sokomix.com. Withdrawal of consent will be processed within 14 days.

12. Content Moderation, Reporting, and Enforcement

12.1 SokoMix’s Right to Moderate

SokoMix operates a moderation programme to maintain the quality, safety, and lawfulness of content on the Platform. We reserve the right, at our sole discretion and without prior notice, to:

• Review, approve, or reject any Listing before it is published
• Remove any Listing, comment, profile, or other User Content that violates these Terms or that we determine is otherwise harmful, misleading, or inappropriate
• Edit Listing content for formatting or classification purposes (not substantive content) without notice
• Restrict the posting privileges of any Member
• Suspend or permanently terminate any account

Moderation is an ongoing activity. A Listing that was previously approved does not become permanently exempt from moderation; it may be removed if new information comes to light or if our standards change.

12.2 Grounds for Listing Removal

SokoMix may remove a Listing for any of the following reasons (this list is illustrative, not exhaustive):

• The Listing violates the prohibited items policy in Section 7.3
• The Listing is suspected to be fraudulent, deceptive, or part of a scam
• The item has been reported as stolen or as the proceeds of crime
• The Listing uses photographs of an item other than the one being sold
• The Listing contains abusive, discriminatory, or hateful language
• The Listing duplicates another Listing posted by the same Seller
• The contact information in the Listing is invalid, unreachable, or leads to a fraudulent number
• SokoMix has received a valid copyright or intellectual property infringement complaint about content in the Listing
• SokoMix has received a valid law enforcement request or court order in relation to the Listing

12.3 Reporting a Listing or User

Any user or visitor may report a Listing or a Member’s account using the “Report” function on the relevant Listing or profile page. When reporting, please provide as much detail as possible about the reason for your report. SokoMix will review all reports submitted in good faith and take appropriate action where a violation is confirmed. SokoMix is not obliged to notify the reporter of the outcome of their report.

SokoMix aims to review serious reports (fraud, prohibited items, exploitation) within 24 to 72 hours. Reports submitted maliciously or in bad faith against legitimate listings may result in action against the reporting user’s account.

12.4 Account Suspension and Termination

SokoMix may suspend an account temporarily or terminate it permanently in response to:

• A first serious violation of these Terms (for example, posting a prohibited item)
• Repeated moderate violations
• Evidence of fraud or deceptive conduct toward another user
• Suspected compromise of account security that poses a risk to other users
• A court order or valid law enforcement request
• Behaviour by the Member that brings SokoMix into disrepute

Upon suspension, the Member will be notified by email where practicable. Upon permanent termination, all Active Listings will be removed, active Boosts will not be refunded, the Member’s profile will no longer be publicly accessible, and the Member is prohibited from re-registering without our express written consent. SokoMix may also ban specific phone numbers, email addresses, IP addresses, or device identifiers associated with a terminated account.

12.5 Appeals

A Member whose account has been suspended or whose Listing has been removed may submit an appeal by emailing mail@sokomix.com with the subject line “Moderation Appeal — [Account Username]”. Your appeal should set out the specific grounds on which you believe the moderation decision was incorrect and include any evidence you wish us to consider.

SokoMix will acknowledge receipt of appeals and will endeavour to respond within 14 business days. SokoMix’s decision on appeal is final within the moderation process, but does not affect any legal rights you may have under Kenyan law.

13. User-Generated Content

13.1 You Retain Ownership

You retain full ownership of any User Content you submit to the Platform, including your Listing text and images, your profile information, and any messages you send. These Terms do not transfer ownership of your content to SokoMix.

13.2 Licence Granted to SokoMix

By submitting User Content to the Platform, you grant SokoMix a non-exclusive, royalty-free, worldwide, sublicensable, and transferable licence to host, store, copy, reproduce, and back up your content on our servers; display, publish, and make your content publicly accessible on the Platform; format, resize, compress, and technically adapt your content as necessary for display on different devices and screen sizes; and create thumbnail versions of your Listing images for use in category feeds and search results.

This licence is limited to the purpose of operating and improving the Platform. It does not give SokoMix the right to sell your content or use it in advertising campaigns without your separate consent.

This licence begins when you submit your content and ends when you permanently delete the content or close your account, subject to any backup retention period needed for technical system stability and any legal obligation to retain records for compliance, audit, or law enforcement purposes.

13.3 Your Warranties Regarding User Content

By submitting User Content, you represent and warrant that:

• You are the creator of the content, or you have the legal right and authority to submit it
• Your content does not infringe any third party’s intellectual property rights, including copyright, trademark, or design rights
• Your content does not violate any person’s right to privacy or reputation
• Your content does not contain any material that is unlawful, defamatory, obscene, threatening, or otherwise prohibited under these Terms or Kenyan law
• Your Listing photographs are of the actual items you are selling and were taken with the consent of any person identifiably appearing in them

You indemnify SokoMix against any claim arising from a breach of the above warranties.

13.4 SokoMix’s Right to Remove or Modify

SokoMix may remove, archive, or modify User Content at any time for any reason consistent with these Terms, without liability to you. We may also preserve User Content where required by law, even after you have deleted it from your account.

14. Intellectual Property

14.1 SokoMix Intellectual Property

All intellectual property in the Platform and the Blog — including the SokoMix name, logo, brand identity, website design, user interface, code, databases, original editorial articles, graphics, videos, and the compilation and arrangement of user-submitted content — is owned by or licensed to SokoMix and is protected under the Kenya Copyright Act, 2001 (Cap 130), the Trade Marks Act (Cap 506), and applicable international IP treaties to which Kenya is a party. Nothing in these Terms transfers any intellectual property right from SokoMix to you.

14.2 Restricted Uses of SokoMix Intellectual Property

Without SokoMix’s prior written consent, you may not:

• Copy, reproduce, or duplicate any substantial portion of the Platform’s interface or Blog content
• Reverse engineer, decompile, or extract the source code of any software on the Platform
• Use the SokoMix name, logo, or brand in any manner that suggests endorsement or affiliation
• Create any derivative work based on SokoMix’s proprietary content
• Frame or mirror the Platform on any other website
• Use automated tools (bots, scrapers, spiders) to access, collect, or index content from the Platform

14.3 Trademarks

“SokoMix” and the SokoMix logo are trademarks of SokoMix and may be registered from time to time. You must not use these marks in any way that is likely to cause confusion, deceive consumers, or suggest a formal association with SokoMix that does not exist. Journalists, bloggers, and others may refer to SokoMix by name in factual, editorial coverage without special permission.

14.4 Copyright Infringement — Take-Down Procedure

SokoMix respects the intellectual property rights of others and expects users to do the same. If you believe that content on the Platform infringes your copyright, please send a written notice to mail@sokomix.com containing:

• Your full name and contact details
• A description of the copyrighted work you claim has been infringed
• A URL or precise description of the infringing material on SokoMix
• A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law
• A statement that the information in your notice is accurate
• Your signature (physical or electronic)

SokoMix will investigate all valid take-down notices and will act in accordance with the Kenya Copyright Act, 2001 (Cap 130). Where a take-down notice is found to be valid, the infringing content will be removed.

15. Privacy and Data Protection

15.1 Our Privacy Policy

Your privacy is important to us. The collection, use, storage, and sharing of your personal data are governed by our Privacy Policy, which is available at sokomix.com/privacy-policy/ and is incorporated into these Terms by reference. By using the Platform, you acknowledge that you have read and understood our Privacy Policy.

15.2 Compliance with the Kenya Data Protection Act, 2019

SokoMix operates as a data controller as defined under the Kenya Data Protection Act, 2019 (the “DPA”). We are committed to handling your personal data lawfully, fairly, and transparently. Under the DPA, you have the following rights:

• The right to be informed about how your data is used
• The right to access your personal data held by SokoMix
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal retention obligations)
• The right to object to the processing of your data in certain circumstances
• The right to data portability where technically feasible

To exercise any of these rights, contact us at mail@sokomix.com. We will respond within 21 days..

15.3 Data We Collect on the Blog

When you visit the Blog, we may collect technical data (IP address, browser type, device type, operating system), usage data (pages viewed, time on site, referral source), contact data if you subscribe to our newsletter or submit a contact form, and advertising-related data through Google AdSense, which may set cookies to serve targeted ads.

15.4 Data We Collect on the Classifieds

When you register and use the Classifieds, we collect registration data (name, email address, mobile phone number, location), profile data (profile photo, bio, contact preferences), listing data (descriptions, prices, photos, item location), payment data for Boost transactions (SokoMix does not store full card details; these are held by Paystack), communications (messages sent and received through the Inbox), and device and technical data (IP address, device identifiers, browser information) for fraud prevention.

15.5 How We Use Your Data

We use your data to operate and improve the Platform, verify your identity, display your Listings to Buyers, process Boost payments, send transactional emails, prevent fraud and abuse, comply with legal obligations, and — where you have consented — send you marketing communications. We do not sell your personal data to third parties. We do not share your data with third parties except as described in our Privacy Policy, with service providers who process data on our behalf under data processing agreements, or where required by Kenyan law or valid court order.

15.6 Cookies

The Platform uses cookies and similar tracking technologies serving three broad purposes: essential cookies required for the Platform to function correctly; analytics cookies that help us understand how users navigate the Platform; and advertising cookies used by Google AdSense to serve relevant ads based on your browsing behaviour. You may manage your cookie preferences through your browser settings or through our cookie consent tool where available. For full details, please refer to our Cookie Policy at sokomix.com/cookie-policy/.

15.7 Third-Party Data Processors

SokoMix uses third-party services that may process your personal data as part of operating the Platform. These include Google (Analytics and AdSense), Paystack (payment processing), Safaricom (M-Pesa), Cloudflare (security and performance), and our web hosting provider. Each of these parties processes your data under their own privacy policies and data processing agreements with SokoMix, consistent with the DPA.

16. Third-Party Services and Links

16.1 Third-Party Payment Processors

Boost purchases are processed by Paystack Limited and/or Safaricom PLC (M-Pesa). By initiating a Boost payment, you agree to the applicable terms and privacy policies of these processors. SokoMix does not store your card number or M-Pesa PIN; this information is handled exclusively by the relevant processor. SokoMix is not responsible for payment processing failures, delays, or errors caused by Paystack, Safaricom, or your bank.

16.2 Cloudflare Turnstile

SokoMix uses Cloudflare Turnstile to protect certain forms (registration, listing submission, login) from bot activity. Turnstile may collect and process data about your browser and device for the purpose of determining whether you are a human user. This processing is governed by Cloudflare’s Privacy Policy (cloudflare.com/privacypolicy). By completing a Turnstile verification, you consent to this processing.

16.3 Google Services

The SokoMix Blog uses Google Analytics to collect anonymous usage statistics and Google AdSense to display third-party advertising. Use of these services is subject to Google’s Terms of Service and Privacy Policy. SokoMix and Google are independent data controllers with respect to the data collected through these services.

16.4 Links to External Websites

The Platform may contain links to external websites, services, and resources operated by third parties. These links are provided for convenience only. SokoMix has no control over, and accepts no responsibility for, the content, privacy practices, accuracy, or availability of any external site. Inclusion of a link on SokoMix does not imply our endorsement of the linked site or its operators.

16.5 Embedded Third-Party Content

The Blog may embed content from third-party platforms such as YouTube, Twitter/X, or Facebook. Embedded content may set cookies and collect data in accordance with the respective platform’s policies, independently of SokoMix’s cookie and data practices.

17. Disclaimers

17.1 Platform Provided “As Is”

The Platform and all Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by Kenyan law, SokoMix makes no representations or warranties of any kind, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, warranties that the Platform will be error-free or uninterrupted, warranties that any defects will be corrected, or warranties that the Platform will be compatible with your devices or browser.

17.2 No Warranty on Listing Accuracy or Seller Identity

SokoMix does not verify the identity of Sellers, the accuracy of Listing descriptions, or the condition, safety, or legal status of any item or service listed on the Classifieds. Listings are posted by independent third parties who are solely responsible for their content. SokoMix makes no warranty that any Listing is genuine, accurate, lawful, or safe. Buyers transact entirely at their own risk.

17.3 No Warranty on Blog Content

Blog content is published for informational purposes. SokoMix does not warrant that Blog articles are accurate, complete, current, or free from error. Market data, prices, regulations, and statistics cited in articles may have changed since publication. Readers should verify all material information independently before acting on it.

17.4 Platform Availability

SokoMix does not guarantee continuous, uninterrupted, or secure access to the Platform. The Platform may be temporarily unavailable due to scheduled maintenance, unscheduled outages, server failures, cyber-attacks, or circumstances beyond our control. SokoMix will endeavour to minimise downtime and, where planned maintenance will result in significant downtime, will attempt to provide advance notice.

17.5 No Endorsement of Users or Listings

The presence of a Seller’s profile or Listing on SokoMix does not constitute SokoMix’s endorsement, recommendation, or certification of that Seller, their identity, their reputation, or the quality of their goods and services. SokoMix expressly disclaims any warranty or representation that any Seller on the Platform is reputable, honest, or trustworthy.

18. Limitation of Liability

18.1 General Cap on Liability

To the maximum extent permitted by Kenyan law, SokoMix’s total aggregate liability to you — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — arising from or in connection with your use of the Platform shall not exceed the greater of:

• The total amount paid by you to SokoMix for Boost packages in the 30 calendar days immediately preceding the event giving rise to the claim, or
• KSh 5,000 (five thousand Kenyan Shillings)

18.2 Excluded Categories of Loss

To the maximum extent permitted by Kenyan law, SokoMix is not liable for:

Loss arising from user-to-user Transactions: any loss, damage, or harm arising from a Transaction between a Buyer and Seller, including fraud by one party, non-delivery of goods, goods not as described, or physical harm during a meeting.

Indirect or consequential losses: loss of profit, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, or any indirect or consequential loss of any kind, even if SokoMix was advised of the possibility of such losses.

Listing expiry: loss of business, enquiries, or income resulting from a Listing expiring, including where a Seller failed to renew in time.

Account suspension or termination: loss of income or business opportunity resulting from the suspension or termination of a Seller’s account carried out in accordance with these Terms.

Platform downtime: loss resulting from inability to access the Platform, whether scheduled or unscheduled.

Unauthorised account access: loss resulting from unauthorised access to your account by a third party, provided such access was not caused by SokoMix’s own negligence.

Third-party service failures: loss resulting from failures of payment processors, email delivery services, or other third-party services we use to operate the Platform.

18.3 Consumer Protection Rights

Nothing in this Section 18 is intended to, or shall, exclude or limit any statutory rights you have under the Kenya Consumer Protection Act, 2012 or any other mandatory consumer protection legislation in Kenya that cannot be excluded or limited by contract.

18.4 Mitigation

You are required to take reasonable steps to mitigate any loss you suffer in connection with the Platform. SokoMix’s liability will not include losses that you could reasonably have avoided.

19. Indemnification

19.1 Your Indemnity

You agree to fully indemnify, defend, and hold harmless SokoMix, its owners, directors, employees, contractors, agents, licensees, and affiliates (the “SokoMix Parties”) from and against any and all claims, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees and court costs) arising out of or in connection with:

• Your use of the Platform in breach of these Terms
• Any User Content you submitted to the Platform, including any claim that your content infringes the intellectual property, privacy, or other rights of a third party
• Any Transaction you entered into or attempted to enter into through the Classifieds
• Any violation by you of any applicable Kenyan law or regulation
• Any dispute or claim by another user arising from your conduct on the Platform
• Any misrepresentation you made to SokoMix or to another user

19.2 Cooperation

In the event of a claim for which you are obligated to indemnify SokoMix, you agree to cooperate fully with SokoMix in the defence of the claim. SokoMix reserves the right to assume exclusive control of the defence of any matter for which you are obligated to provide indemnification, at SokoMix’s expense (with your indemnity covering the ultimate outcome).

20. Termination

20.1 Termination by SokoMix

SokoMix may suspend or terminate your access to the Platform, in whole or in part, at any time and for any reason, including but not limited to breach of these Terms, conduct that SokoMix reasonably believes is harmful to other users or third parties, receipt of a valid law enforcement request or court order, extended account inactivity (more than 24 consecutive months), or a decision to discontinue the Platform or a specific part of it. Where reasonably practicable, we will notify you by email. We are not obligated to provide advance notice in cases involving serious violations, fraud, or urgent legal requirements.

20.2 Termination by You

You may terminate your use of the Platform at any time by ceasing to use it, by deleting your account through the account settings page, or by contacting us at mail@sokomix.com to request account deletion.

20.3 Effect of Termination

Upon termination of your account, for any reason:

• Your right to access and use the Platform ends immediately
• All your Active Listings will be removed from public view
• Active Boost packages at the time of termination will not be refunded
• Your Inbox messages may be retained for a period required for legal compliance
• All sections of these Terms that by their nature should survive termination will remain in effect, including without limitation Sections 13, 14, 15, 18, 19, 21, and 22

20.4 Data After Termination

Following account deletion, SokoMix will handle your personal data in accordance with our Privacy Policy and our obligations under the Kenya Data Protection Act, 2019. Certain records may be retained for the minimum period required by applicable law even after account deletion.

21. Governing Law and Jurisdiction

21.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions.

21.2 Applicable Legislation

Your use of the Platform and these Terms are subject to, among others, the following Kenyan statutes:

• Kenya Information and Communications Act (KICA), Cap 411A — governing electronic communications and internet-based services in Kenya
• Kenya Data Protection Act, 2019 — governing the collection, use, storage, and sharing of personal data
• Computer Misuse and Cybercrimes Act, 2018 — governing computer fraud, unauthorised access, and cybercrime
• Consumer Protection Act, 2012 — governing the rights of consumers in commercial transactions
• Kenya Copyright Act, 2001 (Cap 130) — governing intellectual property in original works
• Sale of Goods Act (Cap 31) — governing commercial sale transactions
• Trade Marks Act (Cap 506) — governing the registration and protection of trademarks
• Penal Code (Cap 63) — including provisions on fraud, theft, and other criminal offences
• Wildlife Conservation and Management Act, 2013 — regarding the prohibited trade in protected species
• Capital Markets Authority Act (Cap 485A) and related CMA regulations, for any financial-services-related activity on the Platform

21.3 Jurisdiction

Any dispute arising out of or in connection with these Terms that is not resolved through the process set out in Section 22 shall be subject to the exclusive jurisdiction of the courts of Kenya. The appropriate venue shall be the High Court of Kenya, at Nairobi or Eldoret, at SokoMix’s election.

22. Dispute Resolution

22.1 Good-Faith Negotiation

If you have a dispute with SokoMix arising out of or in connection with these Terms, your account, or your use of the Platform, both parties agree to first attempt to resolve the dispute through direct, good-faith negotiation. You must contact SokoMix at mail@sokomix.com with a written description of the dispute, the relief you are seeking, and the basis for your claim. SokoMix will respond within 30 calendar days. The parties agree to negotiate in good faith for a period of at least 30 calendar days from the date of the first written communication before pursuing any other remedy.

22.2 Mediation

If the dispute is not resolved through negotiation within the 30-day period, either party may refer the matter to mediation. SokoMix’s preferred mediation provider is the Nairobi Centre for International Arbitration (NCIA), and mediation shall be conducted in accordance with NCIA Mediation Rules in force at the time. The language of mediation shall be English. The costs of mediation shall be borne equally by the parties unless the mediator determines otherwise.

22.3 Litigation

If mediation is declined by either party or if mediation does not result in a resolution within 60 days of a referral to mediation, either party may pursue the dispute through litigation in the courts specified in Section 21.3. Nothing in this Section prevents SokoMix from seeking urgent injunctive or other equitable relief from a competent Kenyan court where necessary to protect its interests, without first engaging in negotiation or mediation.

22.4 Class Action Waiver

To the extent permitted by Kenyan law, you agree that any dispute, claim, or controversy with SokoMix will be pursued only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative action.

23. General Provisions

23.1 Entire Agreement

These Terms, together with the Privacy Policy, the Cookie Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and SokoMix with respect to your use of the Platform. They supersede all prior agreements, representations, warranties, and understandings, whether written or oral, relating to the same subject matter.

23.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.

23.3 No Waiver

SokoMix’s failure or delay in exercising or enforcing any right or provision under these Terms does not constitute a waiver of that right or provision. A single or partial exercise of a right does not preclude any further exercise of that right or any other right.

23.4 Assignment

SokoMix may assign or transfer its rights and obligations under these Terms to any affiliate, successor, or acquirer in the event of a merger, acquisition, corporate restructuring, or sale of all or substantially all of SokoMix’s assets, without your consent, provided the assignee assumes all obligations under these Terms.

You may not assign, transfer, sublicence, or delegate your rights or obligations under these Terms to any other person without SokoMix’s prior written consent. Any purported assignment in violation of this provision is null and void.

23.5 Force Majeure

SokoMix shall not be in breach of these Terms, nor liable for any failure or delay in performing its obligations, where such failure or delay arises from events beyond its reasonable control, including acts of God, floods, earthquakes, or other natural disasters, national or regional internet outages, power failures, actions of government or public authorities, civil unrest, or cyber-attacks on infrastructure SokoMix relies on. SokoMix will use reasonable efforts to notify affected users and to resume normal service as promptly as possible.

23.6 Relationship of the Parties

Nothing in these Terms creates or implies any partnership, joint venture, employment, agency, or franchise relationship between you and SokoMix. You act as an independent party in all your interactions through the Platform.

23.7 Notices

All notices from SokoMix to you will be delivered to the email address registered to your account. You are responsible for ensuring that your registered email address is current. All notices from you to SokoMix must be sent to mail@sokomix.com.

23.8 Language

These Terms are written in the English language. Any translations provided are for convenience only. In the event of any inconsistency between the English version and a translation, the English version shall prevail.

24. Contact Information

For any questions, concerns, or notices relating to these Terms, please use the following channels.

General support and enquiries SokoMix Contact Page: sokomix.com/contact/

Legal notices, IP take-down requests, moderation appeals, and data protection requests Email: mail@sokomix.com Please include a clear subject line describing the nature of your enquiry, for example: “Copyright Take-Down Notice”, “Account Appeal — [Username]”, or “Data Access Request — [Your Name]”.

Fraud and abuse reports Use the “Report” feature on the relevant Listing or profile page, or email mail@sokomix.com with the subject line “Abuse Report — [Listing URL or Username]”.

SokoMix is committed to responding to all legitimate enquiries within a reasonable time. Response times may vary depending on the volume and complexity of enquiries received.

These Terms and Conditions were last updated on 24/06/2026. By continuing to use SokoMix, you confirm that you have read, understood, and agreed to these Terms in full.